We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just get in touch with us at firstname.lastname@example.org with a return address and we will gladly replace or refund the product, as preferred.
Our policy lasts 30 days from the date of arrival at your address. Customers share the responsibility of funding the costs associated with a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Certain types of items cannot be returned such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalised items), and personal care goods (e.g. some health/beauty and hygiene) products. Unfortunately, we cannot accept returns on sale items or gift cards.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Pakenham, VIC, 3810, Australia.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.